Frequently Asked Questions
Find answers to common questions about our products and services
Do your products come with a warranty?
Yes, all STATIK electronics include a standard 12-month manufacturer warranty covering defects in materials and workmanship.
Are your charging cables compatible with fast-charging standards?
Our cables are engineered to support Power Delivery (PD) and Quick Charge (QC) protocols for maximum efficiency.
How do I update the firmware on my STATIK device?
Firmware updates can be downloaded via our official app or by connecting your device to a computer and visiting our Support portal.
What should I do if my device is not connecting via Bluetooth?
Ensure your device is in pairing mode, reset the connection on your host device, and check that you are within the 30-foot range.
Are your headphones water-resistant?
Most of our audio products feature an IPX4 or higher rating, making them resistant to sweat and light splashes.
Can I use STATIK accessories with international power outlets?
Our power adapters are dual-voltage (110V-240V), but you may require a physical plug adapter depending on the country.